Mind Body Music Therapy is committed to providing quality services and this policy outlines our ongoing obligations in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. We also adhere to ethical principles relating to privacy in keeping with the Australian Music Therapy Association’s Code of Ethics (www.austmta.org.au).
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including correspondence by telephone and email and face-to-face, via this website, and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect Personal Information for the primary purpose of providing our services to our clients, providing information to our clients, and AHPRA-compliant marketing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With personal consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect Personal Information directly from the client. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that clients are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where clients consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years OR stored by a third party.
Access to your Personal Information
Clients may access the Personal Information we hold about them and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Mind Body Music Therapy will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that Personal Information is up to date. We will take reasonable steps to make sure that Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services.
Policy Updates
This Policy may change from time to time and will be updated here.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Mind Body Music Therapy
info@mindbodymusictherapy.com.au
0484 522 588